Mental Health and Wellbeing Program

Our model of care is built on three key pillars:

• Trauma Informed Care to promote healing, resilience and recovery 
• A Strengths based model of recovery approach that is positive, hopeful and collaborative 
• Engagement and relationship to build trust and ensure care is tailored to your preferences  
  
  

We provide inclusive and accessible integrated care of mental health, wellbeing and co-occurring substance use or addiction.

Click here to view Our Approach to Integrated Care.

Psychiatric Triage 

Psychiatric triage provides advice and screening assessment for all new referrals to the service on a 24 hour, 7 days a week basis. All referrals must come via Triage.

Tel: 1300 558 862

Crisis Assessment and Treatment Service (CATS)

CATS offers psychiatric assessment and intensive community-based treatment to people in the acute phase of psychiatric illness.

Tel: 1300 558 862

Acute Inpatient services

Adult Inpatient Service (AIS)

A 44-bed inpatient unit providing short term inpatient treatment to people during the acute phase of mental illness, including a six bed Extra Care Unit (ECU) for people with more intensive care needs, between the ages of 18 – 65.

The Victorian Aboriginal Health Service (VAHS) can access up to five beds for Koori consumers from across Victoria.

Tel: (03) 9231 4666 (Ground Floor)

Tel: (03) 9231 4777 (First Floor)

46 Nicholson Street Fitzroy 3065

Normanby House Older Adult Inpatient Service 

Comprehensive multidisciplinary assessment and treatment for older adults experiencing acute mental health distress. 

There are 20 beds and access is facilitated by the Aged Persons Assessment and Treatment service. Referrals come from the St Vincent’s Hospital Emergency Department as well as other hospitals.  

Phone: (03) 9231 8478

Referrals

Via APATT Intake worker: (03) 9231 8443

Outside hours call:

Psychiatric Triage: 1300 558 862

Community mental health services

Adult

Clarendon Community Mental Health & Wellbeing (City of Yarra)

Tel: (03) 9231 5400

52 Albert Street East Melbourne 3002

Hawthorn Community Mental Health & Wellbeing (City of Boroondara) 

Tel: (03) 9231 5900 

642 Burwood Road East Hawthorn East 3123

**All referrals for mental health services must come via Psychiatric Triage: 1300 558 862

The following programs are provided in the adult community mental health program

Homeless Outreach Psychiatric Service (CHOPS)

This service provides acute assessment and case management for people with a mental illness who are homeless or at risk of homelessness.  

Tel: (03) 9231 5400

Mobile Support and Treatment Service (MSTS)

MSTS supports people have higher support needs.  Support is ongoing, intensive and people are usually seen where they live. 

Continuing Care Team (CCT)

Provides ongoing specialist care and support with the focus on meeting identified needs of clients through a range of clinical and therapeutic interventions.  CCT may provide support at home, at the community mental health centres or over the telephone.  

Community Group Program

Offers a range of therapeutic and recreational programs, both on-site at community clinics and in the community, aimed at bringing people together to support recovery, wellbeing & connection. Groups cover a range of different topics such as life skills, connecting with lived experience, psychology skills, health & wellbeing, and exercise & movement. 

Brief Intervention Team

Provides access to a range of individual specialised support including psychology, occupational therapy, exercise physiology, nursing, dietetics or consumer peer support.

Complex Care

You may receive support from Complex Care if you have complex needs. The team can help you, your carers, and the teams supporting you to develop integrated and recovery focused care packages.

STAY (Supporting Tenancy At Yarra) Program

Secondary and primary assessments for tenants living in the Department of Health and Human Services public housing managed by the Fitzroy, Richmond or Collingwood Public Housing offices. STAY can be involved with tenants that are not current clients of the St

Vincent’s Mental Health Service that are presenting with concerns about their mental health. 

Contact via Clarendon Clinic:

Tel: (03) 9231 5400

Early Psychosis Program:

A specialist response for people who are experiencing psychosis for the first time. The program is provided from within the other community teams and at all sites. The program aims to provide comprehensive assessment, flexible service delivery, family support, low dose medication and a strong focus on recovery. 

Adult short term community outreach services

HOPE (Suicide Prevention): Aim to reduce suicide attempts and associated psychological distress for clients, their carers and families through coordinated care and assertive outreach support for people who have had a suicide attempt and/or associated behaviours (eg. stockpiling medications, writing notes, researching means).  Referrals are from within the MH service and from GPs/PHN/Ambulance service via Psychiatric Triage on 1300 558 862.

Extended Triage: Short term phone support following a client’s contact with St Vincent’s EDMH or psychiatric triage. Aimed at connecting clients with a GP, counsellor or other primary health care provider.

Adult community residential mental health services

Footbridge Community Care Unit (CCU)

The Footbridge CCU is a 20-bed residential rehabilitation program in a group of 10 units, and is staffed 24 hours a day, 7 days per week. CCU provides a shared living environment where people can be supported to achieve their recovery goals, manage their mental health and develop the everyday skills they may require to move on to their chosen living environment. 

Tel: (03) 9481 5644

540 Napier St Fitzroy North 3065

North Fitzroy Prevention & Recovery Care (PARC)

PARC is a short-term residential program with 10 beds, providing a shared living environment for people who don’t need to be in hospital but who are not quite ready to go home, or as an alternative to hospital. 

There are a range of therapeutic groups running at PARC to support someone’s recovery goals, managing their mental health and developing the everyday skills to move on to their chosen living environment. 

PARC is a 24 hours a day, 7 days a week service.

If you would like more information about PARC, please download our PARC Information Brochure.

Tel: (03) 8481 3800

658 Nicholson St North Fitzroy 3068

Older Adult Mental Health & Wellbeing Services

The Older Adult Mental Health and Wellbeing program operates across the inner-city areas of Yarra and Boroondara and part of Darebin. In addition to community, inpatient and bed-based services, the Older Adult program provides support and secondary consultation for people residing in local aged care facilities.  

Aged Persons Assessment and Treatment Team (APATT)

Assessment and treatment for older adults who are experiencing mental illness or psychological distress.

APATT works with the person, their family, GP and other service providers to ensure treatment and care meets the person’s needs. Care is usually provided where the person lives, and work to engage relevant community services is a priority. 

A residential support function provides support and secondary consultation for people who reside in aged care facilities.

During acute phases of illness care may be provided at Normanby House for brief periods, while longer term treatment may be provided at affiliated psycho-geriatric residential care services (Berrengarra and Auburn House). 

Contact us

Phone: (03) 9231 8443

Fax: (03) 9231 8503 

Referrals

Via telephone (intake worker)

Outside hours call Psychiatric Triage:1300 558 862 

Residential Support Program (RSP)

Supports older adult healthcare providers by providing short-term intensive involvement that focuses on mapping behaviours of concern, using non-pharmacological approaches and assisting those who provide care to understand different diagnoses and how this is reflected in the consumer reactions to care. The Residential Support Program utilise a care plan to enable a clear and consistent supportive approach for residential care providers and family. Access to the Residential Support Program is via the APATT case manager.

Tel: (03) 9231 8498

Healthy Ageing Service (HAS)

The Healthy Ageing Service (HAS) is a primary health service that is funded by the Eastern Melbourne Primary Health Network (EMPHN)

The program provides service for people aged over 65 years (or 55 years if Aboriginal and/or Torres Strait Islander) living in the community or in a residential aged care facility with (or at risk of) mild to moderate mental health issues.

The multidisciplinary team provides early intervention through both primary and secondary consultation functions across Whittlesea, Nillumbik, Banyule and Boroondara.

Service wide programs

Pharmacy program

Our Pharmacy team assists consumers to access information about pharmaceutical interventions in mental healthcare support, including medication information, dosage and potential side effects. The Pharmacy team supports clinical teams regarding medication choices and provides education to consumers and carers.

Consultant Liaison Psychiatry Service

Provides support to people who are experiencing mental health concerns while they are patients of non-mental health wards at St Vincent’s Hospital Melbourne or St George’s Hospital in Kew.