Patient Engagement App

St Vincent’s Patient Engagement App

St Vincent’s has a developed a Patient Engagement App for patients with appointments at our Specialist Clinics. The new app is a safe and secure way to share appointment information and better manage appointments.

By signing up for the app you will be able to:

    Patient App Screenshots - Upcoming appointments
  • View your upcoming and past appointments.
  • Confirm your appointment.
  • Check-in for your appointment.

Note: you do not need to sign up for the app if you do not want to.

How to register

To sign up, visit https://patientapp.svha.org.au/signup

Enter your details on the sign-up page and press ‘Submit’.

Logging in

Once you’ve registered, you’ll see a login page (https://patientapp.svha.org.au) where you’ll be asked to login using your mobile phone number.

Once you are in the app, you’ll be able to view details of your upcoming appointments, past appointments and any notifications about your appointment.

Notifications will be sent to you via the app to keep you updated with information about your appointments.

Checking in for your appointment

Once you arrive at the hospital, you can check in for your appointment. Note that you will not be able to check in until you are onsite.


FAQ's

REGISTRATION

Why am I getting a "No Match" message when trying to register?

The details you enter on the registration page need to be an exact match to our information on file. You might have been issued a new Medicare card and number since we last updated your file. If you've checked all the details and you still can't register, speak to one of our staff members at your next visit.  We will need to make sure we have the most up-to-date information about you.

What is my IRN?

The IRN is the Individual Reference Number that appears to the left of the name on your Medicare card

 

Patient App - IRN Medicare Card2 

GENERAL USE

I've logged in but my appointments aren't showing. What's the reason?

If it's the first time you've logged in since registering, your Upcoming Appointments page will be blank as the app hasn't had time to download your appointments. The app takes approximately 5 minutes to download your appointments.