St Vincent’s Patient Representative Officers are available to help you resolve any issues and concerns about the care you (or your friend/relative) have experienced at St Vincent’s.
If you have a complaint, it is often best to speak directly to the staff member or their manager straight away. If your complaint is not resolved and you would like further assistance, please contact the Patient Representative Officers Monday to Friday between 8.00am and 4.00pm.
If you are staying in hospital you may ask a relative or staff member to contact the Patient Liaison Officers to arrange a suitable time to meet with you in the ward area.
St Vincent’s staff are committed to your rights and aim to uphold the mission and values of the Sisters of Charity in all activities.
You can view a copy of the Australian Charter of Healthcare Rights.
How to give Feedback or make a Complaint
If you are not satisfied with our service, please contact us. We take complaints seriously and aim to resolve them quickly and fairly.
If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:
Fill out a complaint form online at www.hcc.vic.gov.au or
Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.
Tel: (03) 9231 3108
Monday to Friday
8.00am to 4.00pm
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24-hour relay call numbers
TTY/voice calls: 133 677
Speak and Listen: 1300 555 727
SMS relay: 0423 677 767