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How to give Feedback or make a Complaint

If you would like to give feedback or have a concern, we encourage you to speak directly to a staff member at the time. That way, we can resolve your issue as quickly as possible.

You are most welcome to ask to speak to the person in charge and if you feel the matter has not be resolved, you can contact the Patient Representative Officer on (03) 9231 3108 Monday to Friday between 8.00am and 4.00pm.

The St Vincent's Patient Representative Officers are available to hear your feedback or resolve any issues and concerns about the care you (or your friend/relative) have experienced at St Vincent's.

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