At St Vincent’s we are committed to provide a high quality health care service which is equitably accessible and responsive to the socially, culturally, multi faith and linguistically diverse community it serves.
Culturally responsive care is vital in our health service: Australia has the highest proportion of overseas born persons in the Western World and the 2011 census has shown that in the state of Victoria 46.8% of us are born overseas or have a parent born overseas. We speak around 290 languages and dialects, practise around 135 faiths and come from over 233 countries. (ABS 2011)
It is of no surprise then that our patient population at St Vincent’s Melbourne is incredibly diverse: 47% of our patients/residents are from a Culturally and Linguistically Diverse (CaLD) background, 1 in 5 of our CaLd patients require an interpreter, 70 different languages are requested annually and 32 faiths are practised. (PAS 2015)
In order to ensure culturally responsive care and best outcome for all our patients and residents, health care professionals within St Vincent’s recognise that culture, language and religious convictions impact on the clinical encounter as well as communication with other staff members.
Aside from making sure to use interpreting services of an accredited health interpreter particularly when dealing with critical issues in patient care, a significant component in improving the general care of patients of a CaLD background also lies in the ability of the health care provider to be able to develop, build on his/her cultural awareness, understanding, responsiveness and competence in dealing with CaLD patients.
The SVHM Cultural Diversity Program includes (but is not limited to) the following:
- Comprehensive training program of 19 modules aimed at supporting and developing the cultural knowledge, skills and competence that St Vincent’s Health Melbourne (SVHM) staff will need in delivering culturally appropriate health care (provide link to training program overview)
- Online training module on Culturally Responsive Care at SVHM
- Overviews on cultural and religious observances (monthly broadcasts)
- Cultural resources on the intranet webpage
- Consulting services and support
Monita Mascitti-Meuter, our Cultural Diversity consultant and facilitator presenting at the bi-annual Cultural Diversity in ageing conference
For more information on the Cultural Diversity Program, please contact Monita Mascitti-Meuter by email on email@example.com
…when we communicate across cultures in the health sector as diverse as ours, and in order to ensure culturally responsive care, it is all about telling the right story, to the right person in the right way…